Privacy Policy

 We take your privacy very seriously, and this policy tells you what information we collect, how we collect the data and what we do with it.

When you shop with SurfDog UK, there are different ways we gather information about you:

  • When you register with us, we ask for information such as your name,delivery address, contact details, e-mail address and if you place an order. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
  • We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
  • We keep a record of any correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.
  • When making payment you will be transferred by a secure connection to PayPal to process your credit Card and bill you through your paypal account. Whilst visiting their pages their Privacy policy naturally applies further details of which can be found at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Cookies

This website uses cookies to record a unique reference on your computer.

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's individual identifying card, which tells a web site when the user has returned. Our cookies do not remember your credit card detailsand can't read other information saved on your hard drive. They cannot be used to get a user's e-mail address.

We use cookies to identify you, tailor our products and services to suit your personal interests, estimate our audience size, track visits to our web site and sales.  You can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences which is usually found in the Edit menu.

How Do We Use Your Personal Data?

We only use your personal information for:

  • Dealing with orders and accounts for the supply of our goods and services.
  • Sales and Marketing Research.
  • Providing you with information about the products and services we offer.

We will never pass on your email address on to a 3rd party for marketing purposes. We will however may send you details of offers from other companies that we think may interest you, but only with your permission and the option to opt ot of such mailings is available within your account details.

  • We never pass on your credit card details to anyone in fact we don't even see them ourselves!

We may share some of your data with others under the following circumstances:

  • If our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  • To external research companies whom we may ask to contact you directly for your opinions on SurfDog UK (in which case we provide them with only the information they need to perform their role).

Security

As stated above we do not access or hold any financial details of you. Please refer to PayPal for details of how they retain your records (pretty securely actually!)

Further information

If you have questions about your personal data or our privacy policy, please contact us at sales@sufdoguk.com

Or in writing to

SurfDog UK, The Minstrels, Tudor Walk, Rowstock Oxfordshire. OX11 0JR

 

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